Sample no.21
Sample no.21
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Return & Exchange
Return & Exchange
We have a 14 day exchange and return policy on standard size rugs and tapestry from the date that you have received the delivery. If you want to exchange or return the order, please contact us within 14 days! Please do not return any order before contacting us.
We offer free exchange if you want to change to another size or product in our range.
For returns, we will charge the shipping fee of the returning piece. Once the product has arrived to us, in the same condition as it was sent, we will arrange the refund less the amount of the return shipping fee.
We do not offer returns on samples or custom size orders. Custom size orders where a rug is specially manufactured for you, are all final sale and cannot be exchanged or returned. The customer has 3 days from purchase to cancel the order before production starts.
Measurements & info
Measurements & info
Given product measurements for each of our styles are measured excluding fringes, tassels or braids
Care Instructions
Care Instructions
Cappelen Dimyr is produced by hand in the finest wool with long and strong fibers. Because of its natural structure, the long pile rugs tend to shed initially, and it is therefore recommended to vacuum the rugs daily in the beginning. It is common for rugs to lose individual fibers, and this has been taken in to consideration in all Cappelen Dimyr designs, to make sure that the excess fibers do not affect the quality of the rug. It is recommended flat spout when vacuuming long pile rugs to avoid damaging the yarn. Make sure not to use a heavy beater bar. Shedding tends to decrease within a couple of months, but will not entirely subside.
![Sample no.21](http://cappelendimyr.com/cdn/shop/files/Sample_No21_Image.png?v=1715556813&width=1445)