Return & Exchange
Return & Exchange
We have a 14 day exchange and return policy on standard size rugs and tapestry from the date that you have received the delivery. If you want to exchange or return the order, please contact us within 14 days! Please do not return any order before contacting us.
We offer free exchange if you want to change to another size or product in our range.
For returns, we will charge the shipping fee of the returning piece. Once the product has arrived to us, in the same condition as it was sent, we will arrange the refund less the amount of the return shipping fee.
We do not offer returns on samples or custom size orders. Custom size orders where a rug is specially manufactured for you, are all final sale and cannot be exchanged or returned. The customer has 3 days from purchase to cancel the order before production starts.
Your Cappelen Dimyr is produced by hand in the finest available wool with long and strong fibers. Because of its natural structure, the long pile rugs tend to shed initially, and it is therefore recommended to vacuum the rugs daily in the beginning. It is perfectly common for the rugs to lose individual fibers, and Cappelen Dimyr has taken this into consideration so that the excess fibers do not affect the overall quality of the rug. It is recommended to use a rotary brush spout when vacuuming long pile rugs to avoid damaging the yarn. Make sure to not use a heavy beater bar nor have the vacuum on the setting closest to the ground. Shedding tends to decrease within a couple of months.
World wide shippingRead our shipping policy here
We offer free delivery for all EU countries as well as Norway, Switzerland and UK.
For countries outside the EU, we offer shipping at a charge. The shipping fee depends on the size of the order and country of delivery and will be added at check out.
All our shipments are delivered with the incoterm Delivered Duty Paid (DDP), cleared for import and all applicable taxes and duties paid (e.g. VAT, GST). Thus, no other duties or fees will be added.
No chemicals - Natural wool
Cappelen Dimyr uses only natural
fibers such as unbleached linen and wool in an effort to make products thathave minimal harmful impact on the environment. Every piece is trimmed by hand,washed with natural soap, and dried under the sun. Cappelen Dimyr uses no chemicals in any part of the production, and constantly strives to improve their practices in respect for people and the planet. The products are certified by Good Weave Certification and Care & Fair.